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Terms & Conditions

Effective Date: 29 March 2026
Last Updated: 29 March 2026
 

These Terms & Conditions (“Terms”) govern your access to and use of the website operated by Dragon Auto Spare Parts L.L.C (“Company”, “we”, “us”, or “our”), including all pages, products, services, content, features, and transactions made available through the website (the “Website”).
 

By accessing or using the Website, placing an order, requesting a quotation, or purchasing any product from us, you agree to be bound by these Terms. If you do not agree, you must not use the Website.
 

1. Company Information
 

This Website is owned and operated by Dragon Auto Spare Parts L.L.C, United Arab Emirates.
 

2. Use of the Website
 

You agree to use the Website only for lawful purposes and in accordance with these Terms. You must not:

  • use the Website in any way that violates applicable law or regulation;

  • misuse, interfere with, damage, or disrupt the Website or its systems;

  • attempt unauthorized access to any part of the Website;

  • copy, reproduce, distribute, modify, scrape, or exploit any Website content without prior written consent;

  • submit false, misleading, or inaccurate information.

We reserve the right to restrict, suspend, or terminate access to the Website at any time without notice.
 

3. Products and Availability
 

All products displayed on the Website are subject to availability. We reserve the right to:

  • modify or discontinue any product at any time;

  • limit quantities;

  • refuse or cancel any order;

  • correct errors in pricing, descriptions, specifications, or availability.

Product images are for illustrative purposes only and may vary from the actual item.
 

4. Pricing
 

All prices are shown in AED unless otherwise stated. Prices are subject to change without notice.

Unless expressly stated otherwise, prices do not include:

  • delivery charges;

  • customs charges;

  • taxes or VAT, if applicable;

  • installation or fitting services;

  • any additional fees related to special orders.

We reserve the right to cancel or refuse any order resulting from pricing errors or incorrect information displayed on the Website.
 

5. Orders and Acceptance
 

Any order placed through the Website, by phone, WhatsApp, email, or quotation acceptance is considered an offer to purchase.

Orders are subject to acceptance by the Company. We may refuse, cancel, or limit any order at our sole discretion, including in cases of:

  • product unavailability;

  • pricing errors;

  • suspected fraud;

  • incomplete or incorrect information;

  • inability to fulfill the order.

No order shall be deemed accepted until confirmed by us.
 

6. Payment Terms
 

Payment must be made using the payment methods approved by the Company.

For selected orders, including overseas or special orders:

  • a 50% advance payment may be required to confirm the order;

  • the remaining 50% balance shall be due upon delivery or collection;

  • no order will be processed until the required advance payment has been received and confirmed.

We reserve the right to withhold processing, delivery, or release of goods until full payment is received.
 

7. Special Orders and Overseas Parts
 

Certain items may be sourced specifically on request from local or overseas suppliers.

For such orders:

  • delivery timelines are estimates only and subject to supplier availability, shipping conditions, and customs procedures;

  • advance payments for special or overseas orders are non-refundable, unless otherwise required by applicable law or approved by us in writing;

  • cancellation of confirmed special orders may not be permitted.

The buyer must collect the items within the period specified in the invoice, quotation, or notification. If the buyer fails to collect within the applicable period, storage, handling, return, or other charges may apply.
 

8. Delivery and Collection
 

Delivery times are estimates only and are not guaranteed unless expressly agreed in writing.

We are not liable for delays caused by:

  • supplier delays;

  • shipping or courier delays;

  • customs procedures;

  • force majeure events;

  • incorrect customer details;

  • events beyond our reasonable control.

The buyer is responsible for providing correct delivery and contact details and for collecting the goods when notified.
 

9. Inspection, Compatibility, and Buyer Responsibility


The buyer is solely responsible for confirming:

  • part compatibility;

  • specifications;

  • suitability for the intended vehicle or use;

  • correctness of any part number, chassis number, VIN, model, or technical information provided.

Any advice, identification assistance, or compatibility guidance provided by us is for general assistance only and does not constitute a guarantee.

The buyer must inspect the goods upon receipt, collection, and prior to installation or use.
 

10. No Installation Services

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The Company sells parts only and does not provide installation, fitting, repair, or technical workshop services.

All installation, fitting, testing, and use of parts are carried out entirely at the buyer’s risk and responsibility. Installation should be performed by a qualified technician.

The Company shall not be liable for any loss, damage, defect, malfunction, or expense arising from incorrect installation, improper fitting, misuse, modification, negligence, or improper handling.

​

11. Returns, Refunds, and Exchanges
 

Returns, refunds, and exchanges are subject to our applicable Return & Exchange Policy.

Unless otherwise stated in writing:

  • parts sold are non-returnable if used, installed, damaged, altered, or not in original condition;

  • no return or refund is accepted for incorrect selection by the buyer;

  • no return or refund is accepted for special-order or overseas parts except where the part is confirmed defective upon inspection.

Any approved return, refund, or replacement shall be subject to inspection and compliance with our policy.
 

12. Warranty Disclaimer
 

Unless expressly stated otherwise in writing, all parts are sold as-is and without warranty, to the fullest extent permitted by applicable law.

Where a manufacturer or supplier warranty applies, any claim shall be subject to the relevant supplier’s or manufacturer’s inspection, terms, and approval.

We do not warrant that any part will be suitable for a particular purpose, compatible with every vehicle, or free from issues resulting from installation, use, or external factors.
 

13. Intellectual Property
 

All content on the Website, including text, logos, graphics, product descriptions, images, layout, and software, is owned by or licensed to the Company and protected by applicable intellectual property laws.

No content may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, or otherwise used without our prior written permission.
 

14. User Communications and Submissions
 

Any inquiry, review, comment, message, feedback, or material submitted to us may be used by the Company for operational, service, legal, or business purposes, subject to applicable law and our Privacy Policy.

You must not submit any unlawful, misleading, defamatory, infringing, or harmful content.
 

15. Third-Party Links and Services
 

The Website may contain links to third-party websites or services. We do not control or endorse such third parties and are not responsible for their content, policies, or practices.

Your use of third-party services is at your own risk.
 

16. Disclaimer
 

The Website and its content are provided on an “as is” and “as available” basis.

To the fullest extent permitted by applicable law, we make no representation or warranty, express or implied, regarding:

  • availability of the Website;

  • accuracy or completeness of content;

  • uninterrupted or error-free operation;

  • fitness for a particular purpose;

  • non-infringement;

  • compatibility or merchantability.
     

17. Limitation of Liability
 

To the fullest extent permitted by applicable law, Dragon Auto Spare Parts L.L.C shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profit, revenue, business, data, or opportunity, arising from:

  • use of or inability to use the Website;

  • delay or failure in delivery;

  • product compatibility issues;

  • installation or use of products;

  • supplier or manufacturer actions or delays;

  • any act or omission beyond our reasonable control.

If liability is established, our total liability shall not exceed the amount actually paid for the relevant product giving rise to the claim.


18. Indemnity
 

You agree to indemnify and hold harmless the Company, its affiliates, employees, officers, and agents from any claims, liabilities, damages, losses, costs, or expenses arising out of:

  • your breach of these Terms;

  • your misuse of the Website;

  • your violation of applicable law;

  • your installation, use, resale, or handling of any product.


19. Privacy
 

Your use of the Website is also subject to our Privacy Policy.


20. Amendments
 

We reserve the right to amend or update these Terms at any time without prior notice. The updated version will be posted on the Website with the revised date.

Your continued use of the Website constitutes acceptance of any updated Terms.


21. Governing Law and Jurisdiction
 

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates.

Any dispute arising out of or in connection with these Terms, the Website, or any transaction with the Company shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates.


22. Contact Us
 

If you have any questions about these Terms & Conditions, please contact us:

Dragon Auto Spare Parts L.L.C
Phone: +971 50 808 4435
Email: info@dragoncarparts.net
Address: Al Muwaihat 3, Ajman , United Arab Emirates.

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