Refund Policy

This Refund Policy (“Policy”) governs any request for refund, repayment, reversal, credit, or similar monetary claim in connection with any product supplied by Dragon Auto Spare Parts L.L.C (“Company”, “we”, “us”, or “our”), including purchases made through our website, online payment channels, quotations, invoices, WhatsApp, email, telephone, in-store dealings, or any other sales channel.

By accessing or using our website, placing an order, making payment, accepting delivery or collection, or otherwise purchasing from us, you acknowledge that you have read, understood, and agreed to be bound by this Policy.

1. Limited Refund Basis

Due to the nature of auto spare parts, refunds are available only in limited circumstances and strictly subject to this Policy.

No buyer shall be entitled to a refund except as expressly set out in this Policy, as otherwise expressly approved by us in writing, or where required by applicable law.

 

2. Nature of Business

The Company sells auto spare parts only. The Company does not provide installation, fitting, repair, maintenance, workshop, diagnostic, or similar services.

The buyer remains solely responsible for verifying compatibility, fitment, specifications, and suitability before purchase and before any installation or use.

 

3. Circumstances in Which a Refund May Be Considered

Subject to our review, approval, and where applicable inspection, a refund may only be considered where:

• the product supplied is materially different from the product expressly confirmed in the order or invoice;

• the product was physically damaged prior to delivery or collection and the issue is reported within the required period;

• the product is confirmed by us, in our reasonable determination and after inspection where applicable, to be defective at the time of supply;

• we are unable to supply a confirmed order and elect to cancel it;

• a refund is otherwise required by applicable law.

 

4. Non-Refundable Cases

Unless otherwise required by applicable law or expressly approved by us in writing, no refund shall be granted in any of the following cases:

• the buyer ordered, selected, approved, or confirmed the wrong item;

• the buyer provided incorrect, incomplete, misleading, or inaccurate VIN, chassis number, part number, vehicle details, sample, technical information, or specifications;

• the buyer no longer wants the product or no longer requires it;

• the product has been used, installed, fitted, tested, opened, altered, tampered with, repackaged, or damaged;

• the product is not returned in its original condition and packaging with all labels, seals, accessories, and documentation intact;

• the product is a special-order item;

• the product is an overseas-sourced item;

• the product is a non-stock item;

• the product is a custom-sourced item;

• the product is a supplier-procured or order-on-demand item;

• the product is discounted, promotional, clearance, liquidation, final-sale, or expressly non-refundable;

• the complaint arises solely from estimated delivery dates, supplier delays, shipping delays, or customs delays.

 

5. Advance Payments

Any advance payment made for special orders, overseas orders, non-stock items, custom-sourced items, or supplier-procured items shall be non-refundable once the order has been confirmed and processed.

Where such products have been allocated, sourced, ordered, committed, shipped, or otherwise arranged with a supplier, no cancellation, chargeback, reversal, or refund shall be permitted except where required by applicable law or expressly approved by us in writing.

 

6. Buyer Responsibility

The buyer is solely and fully responsible for:

• verifying the correctness of the product before placing the order;

• confirming compatibility, fitment, specifications, and suitability;

• checking all quotations, product references, and invoices before payment;

• inspecting the product immediately upon delivery or collection and prior to installation, testing, use, resale, or handling.

Any assistance, guidance, identification support, or opinion provided by us is for general reference only and shall not constitute a guarantee, representation, or warranty.

 

7. Refund Request Procedure

Any buyer wishing to request a refund must contact us through our official communication channels and provide:

• invoice number or order reference;

• product description and part number;

• a clear written description of the reason for the request;

• photographs, videos, or other evidence where requested by us.

Where we require return of the product for inspection, the buyer must preserve it in its original condition and comply strictly with our return instructions.

No refund request shall be considered complete unless sufficient information and documentation are provided.

8. Inspection and Determination

All refund requests are subject to our review and, where applicable, inspection of the product.

We reserve the right to reject any refund request if:

• the conditions of this Policy are not met;

• the alleged issue cannot be verified;

• the product shows signs of use, installation, tampering, alteration, mishandling, or damage;

• the product falls within any non-refundable category.

Our determination, including any determination based on supplier, manufacturer, or payment provider input where applicable, shall be final to the fullest extent permitted by law.

 

9. Refund Method

Where a refund is approved, we may process the refund:

• to the original payment method, where reasonably possible;

• through the relevant payment gateway, acquiring bank, card processor, or payment provider, where applicable; or

• through another lawful method determined by us where refund to the original method is not reasonably possible.

Refunds for online card payments remain subject to the procedures, controls, and timing of the relevant payment service providers and financial institutions.

 

10. Refund Amount and Deductions

Except where prohibited by applicable law or where the refund arises solely from our confirmed error, any approved refund may be reduced by any or all of the following, where applicable:

• shipping or delivery charges;

• customs, duties, taxes, or clearance charges;

• payment gateway charges;

• bank charges or transfer fees;

• packaging, insurance, handling, or administrative costs;

• restocking costs;

• any direct third-party costs incurred by us in connection with the order.

Where only part of an order is affected, we may issue a partial refund only in respect of the relevant affected item or amount.

 

11. Refund Timing

Approved refunds shall be initiated within a reasonable time after final approval. However, actual receipt of funds may vary depending on the payment method, card network, payment gateway, acquiring bank, issuing bank, weekends, public holidays, compliance procedures, and other factors outside our control.

We shall not be liable for any delay caused by any bank, payment processor, card issuer, or other third party after the refund has been released by us or our payment service provider.

 

12. Chargebacks and Payment Disputes

If a buyer initiates a chargeback, payment dispute, reversal, or claim with a bank, card issuer, payment gateway, or payment provider without first contacting us and allowing a reasonable opportunity to review the matter, we reserve the right to oppose or defend such claim and to submit all relevant supporting documents, including this Policy, the Return & Exchange Policy, quotations, invoices, order confirmations, shipment records, communications, and proof of supply.

We further reserve all rights and remedies available under applicable law in relation to wrongful, abusive, or bad-faith chargebacks or payment disputes.

 

13. No Warranty Except as Expressly Confirmed in Writing

Unless expressly stated by us in writing, all products are supplied as-is and without any warranty, representation, or condition of any kind, whether express or implied, to the fullest extent permitted by applicable law.

Where any manufacturer or supplier warranty may apply, any claim shall be subject exclusively to that manufacturer’s or supplier’s own terms, review, inspection, and approval process.

No oral statement, informal communication, advertisement, product listing, sales discussion, prior dealing, or course of conduct shall create any warranty, guarantee, or undertaking unless expressly confirmed by us in writing.

 

14. Delivery and Time Estimates

Any delivery date, lead time, shipping estimate, or ETA provided by us is indicative only unless expressly confirmed in writing as binding.

Delay in supply, shipment, customs clearance, delivery, or collection shall not of itself entitle the buyer to cancel the order or obtain a refund, except where otherwise required by applicable law or expressly approved by us in writing.

 

15. Limitation of Liability

To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, punitive, or consequential loss or damage, including any loss of profit, revenue, business, opportunity, use, goodwill, or data, arising from or in connection with:

• the supply, non-supply, use, resale, or inability to use any product;

• compatibility or fitment issues;

• buyer ordering errors;

• incomplete or incorrect information supplied by the buyer;

• delays caused by suppliers, manufacturers, carriers, customs, payment providers, or other third parties;

• any matter outside our reasonable control.

In all cases, our total aggregate liability in relation to any refund claim shall not exceed the amount actually paid by the buyer for the specific product giving rise to the claim, unless otherwise required by applicable law.

 

16. Right to Reject Refund Requests

We reserve the right, at our sole discretion and to the fullest extent permitted by law, to reject any refund request that does not strictly comply with this Policy.

 

17. Governing Law and Jurisdiction

This Policy and any dispute, controversy, claim, or matter arising out of or in connection with this Policy, the website, any quotation, order, invoice, payment, refund request, delivery, collection, or transaction with us shall be governed by and construed in accordance with the laws of the United Arab Emirates.

Any such dispute shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates, unless otherwise required by applicable law.

 

18. Amendments

We may amend, revise, or update this Policy at any time. The updated version shall be posted on our website with the revised date.

Your continued use of the website or continued dealings with us after such update constitutes acknowledgment and acceptance of the updated Policy.

 

19. Contact

If you have any question regarding this Policy or wish to submit a refund request, please contact us:

Dragon Auto Spare Parts L.L.C
Phone: +971 50 808 4435
Email: info@dragoncarparts.net
Address: Al Muwaihat 3, Ajman , United Arab Emirates.