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Privacy Policy

Effective Date: 29 March 2026
Last Updated: 29 March 2026
 

This Privacy Policy explains how Dragon Auto Spare Parts L.L.C (“Company”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects your personal information when you access or use our website, contact us, request a quotation, place an order, or otherwise interact with us.
 

By using our website or providing your information to us, you acknowledge this Privacy Policy.
 

1. Information We Collect

We may collect and process the following categories of information:
 

a. Personal Information

  • full name

  • phone number

  • email address

  • delivery and billing address

  • company name, where applicable
     

b. Order and Transaction Information

  • quotation details

  • order details

  • purchased products

  • payment status

  • invoice details

  • delivery or collection details
     

c. Vehicle and Product Information

  • chassis number / VIN

  • vehicle make, model, and year

  • part numbers

  • technical details you provide to identify requested parts
     

d. Communications

  • messages sent through the website, WhatsApp, email, phone, or other channels

  • support requests

  • inquiries, feedback, and complaints
     

e. Technical Information

  • IP address

  • browser type

  • device information

  • operating system

  • website usage data

  • cookies and analytics data, where applicable
     

2. How We Collect Information


We may collect information:

  • directly from you when you submit forms, request a quotation, place an order, contact us, or communicate with us;

  • automatically through website technologies such as cookies, analytics tools, and server logs;

  • from third parties involved in payment, delivery, technical support, or marketing services;

  • from public or commercial sources where permitted by law.
     

3. How We Use Your Information
 

We may use your information for the following purposes:

  • to process quotations, orders, payments, deliveries, and collections;

  • to identify and supply requested parts;

  • to communicate with you regarding your order, inquiry, or request;

  • to provide customer service and support;

  • to improve our website, products, and services;

  • to manage our business operations and internal records;

  • to detect, prevent, or investigate fraud, misuse, or unlawful activity;

  • to comply with legal, regulatory, accounting, or tax obligations;

  • to send service-related communications;

  • to send marketing communications where permitted by law, unless you opt out.
     

4. Legal Basis / Permitted Use
 

We process personal information where permitted by applicable law, including where necessary:

  • to provide products or services requested by you;

  • to communicate with you before or after a transaction;

  • to comply with legal obligations;

  • to protect our legitimate business interests;

  • to establish, exercise, or defend legal claims;

  • based on your consent, where required.
     

5. Sharing of Information
 

We may share your information with:

  • suppliers and sourcing partners;

  • shipping, courier, and logistics providers;

  • payment processors and financial institutions;

  • IT, hosting, website, and system service providers;

  • professional advisers, auditors, insurers, and legal consultants;

  • government authorities, regulators, courts, or law enforcement where required;

  • affiliated or related business entities, where relevant for business operations.

We do not sell your personal information to third parties.
 

6. International Transfers
 

In the course of sourcing parts, coordinating shipments, using service providers, or operating our business systems, your information may be transferred to or accessed from outside the United Arab Emirates.

Where such transfers occur, we will take reasonable steps to ensure that information is handled in a manner consistent with this Privacy Policy and applicable law.
 

7. Data Retention
 

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including for:

  • order fulfillment;

  • warranty or dispute handling, where applicable;

  • legal, accounting, tax, and regulatory requirements;

  • internal business and record-keeping purposes.

We may retain information for longer where necessary to protect our legal interests or comply with applicable law.
 

8. Data Security
 

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we do not guarantee absolute security.
 

9. Cookies and Website Technologies
 

Our website may use cookies, analytics tools, and similar technologies to:

  • operate and improve the website;

  • understand website traffic and usage;

  • enhance user experience;

  • support security and performance.

You may control cookies through your browser settings. Disabling cookies may affect certain website functions.
 

10. Marketing Communications
 

We may send you promotional messages, offers, or updates about our products and services where permitted by law.

You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option where available.
 

11. Third-Party Websites and Services
 

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content of such third parties. Your use of third-party services is at your own risk and subject to their own policies.
 

12. Your Rights
 

Subject to applicable law, you may have the right to request access to, correction of, or update to your personal information.

You may also request that we stop sending you marketing communications.

We may request verification of identity before responding to certain requests and may refuse requests where permitted by law.
 

13. Children’s Privacy
 

Our website and services are not directed to children, and we do not knowingly collect personal information from minors except where provided by a parent, guardian, or authorized person.
 

14. Changes to This Privacy Policy
 

We may update this Privacy Policy from time to time. Any revised version will be posted on this page with the updated date.

Your continued use of the website after any changes constitutes acknowledgment of the updated Privacy Policy.
 

15. Contact Us
 

If you have any questions or requests regarding this Privacy Policy, please contact us:

Dragon Auto Spare Parts L.L.C
Phone: +971 50 808 4435
Email: info@dragoncarparts.net
Address: Al Muwaihat 3, Ajman , United Arab Emirates.

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